Return & Refund Policy

Returns and Refunds

For health and hygiene reasons, we cannot offer refunds or exchanges if the product has been opened, worn, or used. To return an item, please contact our customer support team (woowlove.service1@outlook.com) to arrange the return and receive instructions on the return process.

Returns due to subjective reasons must be initiated within 14 days of receiving the package. If a customer returns an item for subjective reasons, even if the package is unopened, the shipping costs will be borne by the buyer.
30-Day Warranty: Within 30 days of receiving the package, if the product is damaged, including damage caused by logistics transportation or functional damage after use, you can contact our customer support team (woowlove.service1@outlook.com), and we will resend a new product or process a refund for you.
When will I receive my refund? PayPal: 1-3 business days; Credit Card: 5-10 business days. Process: Customer service team initiates refund → Financial team review → Bank review → Refund initiated → Refund to account

Return Address: 5004 FARAGO AVE, UNIT 7, TEMPLE CITY, CALIFORNIA 91780-3565, USA

Reason Codes:

a. Ordered the wrong product
If you change your mind or realize you ordered the wrong product, please contact our customer service team (woowlove.service1@outlook.com) and we can change or cancel your order before the product ships from the warehouse.

If your product has already shipped, we will not be able to make any changes.

What if your incorrect order has already shipped?

1. Please refuse the package upon delivery and mark it "Return to Sender".

2. Please contact us within 48 hours of receiving the package, and we will gladly guide you through the return process.

b. Received the wrong product

Please attach photos of the SKU label/shipping label and the item you received to your email when contacting our service team (woowlove.service1@outlook.com) so that we can process the return. Once we confirm the situation, we will resend a new product or process a refund for you. c. Item not received
If your item has not been delivered or is lost, please contact our customer service (woowlove.service1@outlook.com). We will investigate with the shipping carrier and arrange for a replacement or refund as soon as possible.

d. Damaged or defective item
If you receive a damaged or defective item, please contact our customer service (woowlove.service1@outlook.com) and describe the problem in detail. We will replace the item or issue a refund depending on the specific circumstances.

When contacting customer service, please include any evidence of damage, including videos or photos. This will help us improve our service quality and process your return request as quickly as possible.

e. Other return requests
If you have any other questions regarding returns, please contact our customer service (woowlove.service1@outlook.com), and they will be happy to assist you.